Refund Policy
This Refund Policy explains how refunds, cancellations, and subscription issues are handled for Proofly Pro purchases made through Gumroad.
1. Payment processor
Proofly Pro purchases and subscriptions are processed by Gumroad. Gumroad handles payment details, receipts, taxes where applicable, subscription management, and cancellation tools. Proofly does not directly store payment card details.
2. Free plan
The free plan is provided at no charge and is not eligible for refunds because no payment is collected.
3. Proofly Pro subscription refunds
We want users to feel confident trying Proofly Pro. Refund requests are reviewed using the rules below:
- First purchase window: You may request a refund within 7 days of your first Proofly Pro subscription payment.
- Accidental duplicate charges: Duplicate charges caused by billing or checkout issues are eligible for review and correction.
- Accidental renewal: If you forgot to cancel and contact us within 7 days of renewal, we will review the request.
- Heavy use: Refunds may be declined if the account has used a substantial portion of the monthly Pro analysis limit, shows abuse, or violates the Terms of Service.
- Past billing periods: We generally do not provide retroactive refunds for older billing periods unless required by law or caused by a verified billing error.
4. Cancellations
You can cancel your Proofly Pro subscription through Gumroad. Cancellation stops future billing but does not automatically refund the current billing period. After cancellation, Pro access may remain available until the end of the paid billing period unless Gumroad or Proofly indicates otherwise.
5. Refund effects on license access
If a Proofly Pro payment is refunded, charged back, reversed, or found fraudulent, the related license key and Pro access may be deactivated. Cached analyses and account history may remain subject to the Privacy Policy and Terms of Service.
6. How to request a refund
Email support@proofly.im with:
- The email address used for purchase.
- Your Gumroad receipt or order email if available.
- The reason for the refund request.
- Any billing issue details, such as duplicate charge screenshots or renewal date.
We aim to review refund requests in a reasonable time. Gumroad and payment networks may take additional time to process approved refunds.
7. Legal rights
Nothing in this policy limits refund rights that you may have under applicable consumer protection laws.